Return Policy
Due to the sensitive nature of our products and our rigorous quality control standards, all sales are final. Eternal Peptides does not accept returns, exchanges, or refunds under any circumstances. By purchasing from us, you acknowledge and agree to this policy. Chargebacks or payment disputes are strictly prohibited. If a chargeback is filed, Eternal Peptides reserves the right to ban the customer from future purchases and pursue legal action if necessary.
Order Cancellations
Orders may be canceled for a full refund if the request is made within 10 minutes after payment. After that, processing begins and cancellation is not guaranteed. Please email support@eternalpeptides.net or text us at 347-486-5389 to request a cancellation.
Incorrect, Missing, or Damaged Items
In the rare event that your order contains incorrect, missing, or damaged items, please contact us immediately at support@eternalpeptides.net, our dedicated customer support team is committed to resolving such issues promptly and ensuring your satisfaction with our products and services.
Privacy Assurance
At Eternal Peptides, your privacy is our highest priority. We strictly adhere to federal and state privacy regulations to ensure the security and confidentiality of your information. All purchases are protected by advanced 256-bit SSL encryption technology. Your personal and order details are kept strictly confidential and will not be disclosed to third parties or used for any purpose other than fulfilling your order.
Shipping Policy
We ensure that all shipments are securely and discreetly packaged. However, Eternal Peptides is not responsible for lost, stolen, delayed, or damaged packages once they have been handed over to USPS.
🔹 Shipping Insurance Coverage:
- All orders are automatically insured up to $100 through USPS at no additional cost.
- For orders exceeding $100, customers may purchase additional insurance at checkout.
🔹 Lost or Stolen Packages:
If a customer declines to purchase additional insurance, they assume full responsibility for any loss exceeding the $100 automatic coverage.
Eternal Peptides does not provide replacements, refunds, or compensation for lost, stolen, or delayed packages.
If your package is lost or stolen, you must file a claim directly with USPS. We can assist by providing order details but are not responsible for claim outcomes.
Placing orders
You can place an order with Eternal Peptides 24hrs a day, 7 days a week, through our secure website. Once your order is submitted, approved, and payment is received, it will be carefully filled, properly packaged, and shipped via USPS. We will notify you with the shipping details once your order has been dispatched.
Payment
We currently accept Visa, Mastercard, American Express, CashApp, and Bitcoin for secure transactions. All payments are processed through trusted third-party payment providers with the highest level of security. Eternal Peptides does not store credit card, cryptocurrency wallet, or financial data on its servers.
Account Registration
During checkout, you have the option to register or proceed as a guest. While registration is optional, registering allows you to check order status, update your account information, and access past orders by logging in to our website. It also speeds up the checkout process for future purchases.
Questions?
Eternal Peptides is committed to providing exceptional quality and customer service. We are here to help with any questions or concerns you may have about our services. Please don’t hesitate to reach out to us for support. For any inquiries about shipping and returns, feel free to contact us at support@eternalpeptides.net
