Email us at support@eternalpeptides.net or contact us directly using our contact form. Please check our FAQ to see if your question is already answered there. You can also text us at 347-486-5389 for any questions or order details (message only).
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Frequently Asked Questions (FAQs)
How long will delivery take?
Delivery typically requires 2-3 business days. However, please note that transit times can vary and are subject to factors beyond the control of Eternal Peptides.
What are the delivery fees for orders?
Our shipping on orders in the USA is a flat rate of $10.53, but shipping is free on orders over $200
Which payment methods are accepted?
We accept the following payment methods: Debit/Credit Card, Bitcoin, and Cashapp. All payments are processed securely.
Does Eternal Peptides Keep my data safe
Yes, your privacy is our top priority. Your personal and order details are strictly confidential and will never be disclosed to third parties or used for any purpose other than fulfilling your order.
What happens after I order?
After placing your order, you will receive an email confirmation. Once your package is shipped, we will provide you with tracking details.
How is shipping handled? Is it discreet?
We ensure that all shipments are safely, securely, and discreetly packaged. Every package is delivered in its best condition.
Do I receive email confirmation after I place my order?
Yes, you will receive an email confirmation after placing your order.
What do I do if i receive missing or incorrect items?
In the rare event that your order arrives with missing, incorrect, or damaged items, please email support@eternalpeptides.net for assistance. Our customer support representatives are ready to ensure you are completely satisfied with our product quality, customer support, and delivery.
What is your refund policy?
Can I cancel my order?
Orders can only be canceled within 10 minutes of payment. After that, processing begins and cancellation is not guaranteed. Please email support@eternalpeptides.net or text us at 347-486-5389 to request a cancellation.
How can I store my peptides?
Our peptides come in lyophilized powder form to ensure stability and prevent rapid degradation. Refrigeration at 4°C is sufficient for up to 2 years. These peptides can also tolerate room temperature for 1-2 months without significant degradation. Avoid storing peptides in direct sunlight.
Why does my email confirmations have missing information?
Sometimes, when multiple order emails are grouped together in a thread, parts of the email, including important details, might be hidden under a three-dot "Show More" button. To view all the information, click on the three dots to expand the full email. This happens automatically to streamline your inbox, but expanding the email will reveal the complete order details.
