Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!
Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!
Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!
Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!
Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!
Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!
Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!
Enjoy free shipping on orders over $200 & save 10% every order by subscribing to our newsletter at the bottom!

Contact Us & FAQ

Email us at support@eternalpeptides.net or contact us directly using our contact form. Please check our FAQ to see if your question is already answered there. You can also text us at 347-486-5389 for any questions or order details (message only).

 

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Frequently Asked Questions (FAQs)

When will a product be restocked?

Items that are out of stock will be restocked in 1-3 weeks.

We currently ship only within the 50 U.S. states, but plan to expand internationally in mid-2026.

We do not provide reconstitution instructions or research assistance. The amount of BAC water to add depends on your desired peptide concentration. For personalized research guidance, we recommend using an AI tool such as ChatGPT or Google Gemini.

Orders are processed within 24 hours of payment confirmation.
Delivery within the USA typically takes 2–4 business days via USPS Priority Shipping, available at a flat rate of $10.53.

We also offer an Express Shipping option for $45, which usually arrives within 1–2 business days.

Priority Shipping is free on all U.S. orders over $200.

Please note that delivery times are estimates and may vary due to factors beyond the control of Eternal Peptides, such as carrier delays or weather conditions.

  • You may request a cancellation as long as your order has not been shipped yet. However, cancellations are not guaranteed. Please note that orders paid by credit/debit card or bank transfer cannot be canceled once payment is completed.

We accept the following payment methods: Debit/Credit Card, Bitcoin, Zelle, Bank Transfer, and Cashapp. All payments are processed securely.

After placing your order, you will receive an email confirmation. Once your package is shipped, we will provide you with tracking details.

We ensure that all shipments are safely, securely, and discreetly packaged. Every package is delivered in its best condition.

In the rare event that your order arrives with missing, incorrect, or damaged items, please email support@eternalpeptides.net for assistance. Our customer support representatives are ready to ensure you are completely satisfied with our product quality, customer support, and delivery.

If your package was lost during transit, please contact us at support@eternalpeptides.net

Eternal Peptides is not responsible for any lost, stolen, or damaged packages once USPS marks an order as delivered. However, if Route Shipping Protection was added to your order, you may file a claim directly with Route for assistance.

Due to the sensitive nature of our products and our strict quality control measures we cannot accept returns. We recognize the significance of our products in your research, so we guarantee that each product is delivered in its best condition. If a product is damaged during transit, please contact support. 

Our peptides are supplied in lyophilized powder form to maximize stability. When kept in their lyophilized state and not reconstituted, they can be stored at room temperature for 1–2 years without significant degradation. However, once reconstituted, peptides must be refrigerated at 4 °C and are stable for only 1–2 months. Always avoid exposing peptides to direct sunlight.

 

Sometimes, when multiple order emails are grouped together in a thread, parts of the email, including important details, might be hidden under a three-dot “Show More” button. To view all the information, click on the three dots to expand the full email. This happens automatically to streamline your inbox, but expanding the email will reveal the complete order details.

Certain discounts can be combined. These include:

  • Discounts tied to specific checkout options

  • Bulk purchase discounts on a single peptide

  • Automatically applied peptide sales or promotions

On top of these, you may also apply one coupon code. Please note that only one coupon can be used per order.

If you used a limited-use coupon but your payment didn’t go through, the coupon may have been marked as used. Please contact support, and we’ll gladly issue you a replacement coupon!

If you signed up for the news letter and did not receive your 10% off coupon code, please check your junk inbox. If you still are unable to locate it, please reach out to us at support@eternalpeptides.net

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